'[I] watched him storm out the door': Teenager makes entitled customer's milkshake exactly how he wants it

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Sep 7, 2024 11:00 AM EDT

Customers aren't always right, but they're happy to be confidently wrong. 

This person worked at an ice cream parlor as a teenager, which is a typical first job for many kids. U/chsser writes that they generally enjoyed the role, but they had a few regulars who had zero patience. At any restaurant, there are bound to be delays, and you might even get the wrong order from time to time. If you're a regular, it'll probably happen to you eventually. The person antagonizing this teen was a regular to the ice cream shop. Every day, he'd show up and order a strawberry milkshake. Every single day! This guy didn't mind waiting for a while… it seems like he spent a lot of time hanging around, as if he didn't have other people in his life to spend quality time with. 

Some customers have a weird need to control these poor workers. They love to get their food remade. Nothing is ever good enough for them. They will take their freshly made food, and then insist the worker remake it. It wastes food and it wastes time, and like… is having food that's 15 seconds fresher really worth all that hassle? 

After that, read about a bunch of arbitrary rules that seemingly make zero sense, like one person who discovered a rule declaring, "No Oreos in the library." 

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  • 01
    Cheezburger Image 10399857152
    via Sebastian Coman Photography on Unsplash
  • 02
    Customer's shake isn't "milky" enough M TL;DR at the bottom Years ago I used to work at a popular ice cream joint. The job was pretty chill, coworkers were fun to be around, and the pay was alright for a teenager. But, as with every other food service job, the customers made the experience a whole lot worse.
    via u/chsser
  • 03
    Always had the regular annoyances, people yelling at you for long wait times, orders being wrong, etc. Even had a guy get up on the counter and berate me because we were out of banana's for banana splits. But, one experience really stood out from the others.
    via u/chsser
  • 04
    We had a regular customer who would come in no , every day, to get a strawberry shake. He was fine with long waits, or if our card machines were down. But, this dude would summon the might of satan if his milkshake wasn't made with enough milk in it. Worse, he would sit there and wait until you remade it to his liking. (Stupid store policy made
    via u/chsser
  • 05
    us remake any order for free if the customer wasn't happy with it). One day this dude comes in, and orders guess what, a strawberry milkshake. I was working the ice cream bar, so filled with defeat I started making his order. Company recipe was 3 scoops of ice cream for a regular smoothie, since I knew this guy liked his milky, I only put 2. I handed it to him, and went about
    via u/chsser
  • 06
    the next orders, until 5 minutes later he comes back and screams at me that the milkshake wasn't milky enough. Now, every time in the past, I always made his this way, two scoops to give it that milky consistency. This time I guess he wanted to just me. At this point I had had with enough, the day had been rough as it is, so I really didn't want to handle this, especially since I
    via u/chsser
  • 07
    could tell with the he had plastered on his grin of a son face, that he was trying to make my day worse. This is where the malicious compliance comes in. I decided to make the milkiest milkshake possible, but while still being a milkshake by technicality. I went back to my station, and started the concoction. I didn't put 2
    via u/chsser
  • 08
    scoops, I didn't put 1 scoop. I put one TABLESPOON of strawberry ice cream, and filled it up to the brim with milk. After the pointless blending, I handed him the milkshake he didn't want, but the one he deserved. I watched him with my own eating grin beaming back at him, while he tried his milkshake. He took a sip, and immediately started berating
    via u/chsser
  • 09
    me that it was just milk. I told him "no sir, I put strawberry ice cream in there, just as you asked." | could see the rage in his eyes as he demanded his order be remade. I then politely informed him, our store policy only lets you have your order remade once for free. His face burned bright red as he muttered something under his breath, then stormed out the door, slamming it behind him. Every time after that, he never asked for me to remake his order.
    via u/chsser
  • 10
    A few months later, I got a better job where i didn't have to deal with angry customers. - TL;DR customer wanted milkier milkshake, I made him one with a tablespoon of ice cream, and watched him storm out the door.
    via u/chsser
  • 11
    Chubbadog I used to work at an ice cream store as well. We had a guy who asked for a blueberry shake with extra blueberries. When he got his shake, he complained that there weren't enough blueberries. Fine. We made him another one with even more blueberries, but still not an unreasonable
    via u/Chubbadog
  • 12
    amount. He then complained that there were too many blueberries and they kept clogging up his straw. The manager gave him a soda spoon and told him to leave.
    via u/Chubbadog
  • 13
    Ro... LOL I had the opposite happen. This older women was getting her grandson a milkshake. No problem made one as normal. When I gave it to her she just squeezed the cup and said it was watery....okay I'll just make it again with a little less milk. Does the exact same thing, squeezes the cup and complains it's watery. Makes it again with
    via u/RogueShadow3
  • 14
    almost no milk this time and gives it to her. Squeezes the cup and starts yelling that we're trying to rip her off making watery milkshakes even though she can see us use milk and ice cream right in front of her. Her grandson comes over and starts asking what's wrong, she
    via u/RogueShadow3
  • 15
    starts yelling at him how we're ripping her off and he tries to calm her down saying it's fine. Apologizes, takes the milkshake and tries to drink it and his face is full puckered trying to even get a little bit into the straw.
    via u/RogueShadow3
  • 16
    llamallama-dingd... Sometime the only way they'll learn is if you give them exactly what they ask for.. I once had a customer that would come to the place I was working every Friday night and ask for and order of wings as hot as we could make them. He always got bellegerantly angry when we would do just that and the wings were never hot enough for him. that Is
    via u/llamallama-dingdong
  • 17
    until the day I broght in some Carolina Reaper paste and had an order of winds marinating in that days. Fried them then for 6 finished them with a tosss in the same paste with just enough Franks to give a better colour.. He was in extreme pain but was happy with the heat level, never ordered them as hot as we could make them again tho.
    via u/llamallama-dingdong
  • 18
    pastelpixelator I worked at a TCBY yogurt shop located inside a convenience store when I was 18. Worst customer experience I ever had was the 50-something bubba who rolled up to the window 45 mins before we were opened and started banging on the drive thru window (which was locked, because as I said, we weren't opened yet) when I didn't hear him
    via u/pastelpixelator
  • 19
    because I didn't have the drive thru sign/sound turned on yet. He starts his order as soon as I get the window latch undone and I tell him that we're not open yet, therefore, the yogurt will be milk because I just turned the machines on and it takes 30 minutes for the yogurt to thicken and be ready to serve (hence the reason I have to get there an hour
    via u/pastelpixelator
  • 20
    give me the early to open). He says, “just yogurt." So I gave him a cone full of milk, told him have a great day, then shut and locked the door. He tried to come back later to complain to the manager. I was the manager. Never saw his sorry again. ever
    via u/pastelpixelator
  • 21
    TanksForNuthin I try to be extra nice and patient with fast food workers. They dont get paid enough to put up with customer bull
    via u/TanksForNuthin

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customer service malicious compliance milk teenagers customers malicious-compliance-reddit ice cream malicious compliance reddit milkshake workplace-stories jobs job work coworkers workplace
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